Ordering
Do I need to create an account to place an order?
No, you can check out as a guest without creating an account.
Where can I find tracking information for my order?
Once your order is shipped, you’ll receive a confirmation email with tracking details. If you have an account, you can also track your order status by logging in.
What happens after I place an order?
After placing your order, you’ll receive a confirmation email. Your order will be processed, shipped, and you’ll receive notifications throughout. You can track your order with the provided tracking number.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express, Discover) and debit cards with a valid CVV.
Can I modify my order after it’s placed?
Due to fast processing times, we cannot modify orders once submitted. However, if the order hasn’t been processed, contact us immediately at contact@brandafy.uk, and we’ll do our best to help.
Returns & Refunds
How long do I have to return an order?
You can return your phone case within 30 days of receiving it if it’s unused, unworn, and in original packaging. Contact us at contact@brandafy.uk to initiate a return.
Do I have to pay for return shipping?
Yes, return shipping costs are your responsibility. We recommend using a trackable service with proof of delivery.
How long does it take to process a refund?
Once we receive and approve your return, we’ll issue a refund to your original payment method within 30 business days. Please note, it may take additional time for your bank to post the refund.
Products
What types of phone cases do you offer?
We offer a variety of phone cases for iPhone, Samsung, and Google Pixel models.
Will the case interfere with my phone’s buttons or charging port?
No, our cases are designed to perfectly fit each phone model, ensuring full access to buttons, ports, and functions.
Are your phone cases durable?
Absolutely! Our cases are crafted from high-quality materials to protect your phone from scratches, bumps, and wear.
Do your phone cases come with screen protectors?
Not all phone cases include screen protectors. Check the product description for details on each case.
Will you restock items marked as “out of stock”?
For restocking inquiries, please contact us at contact@brandafy.uk.